How do I purchase software from Crackkart?
The process is simple:
Select the product you need (e.g., Quick Heal, Office 2021).
Click "Buy Now" and complete the payment using UPI, Credit/Debit Card, or Net Banking.
Once paid, you will receive the License Key and invoice instantly via email and SMS.
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Where can I find the download link for my software?
The download link is usually mentioned in the Product Details section on the Crackkart website. Alternatively, you can easily find the installer on the respective brand's official website (e.g., Quick Heal, Kaspersky, Microsoft).
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How do I get technical support?
You can contact Crackkart support between 09:00 AM to 09:00 PM, Monday to Saturday. Additionally, specific technical support contact details for the product you purchased (e.g., the antivirus manufacturer's support) are listed on each product page.
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Can I return product?
No, you can’t. If you have any issues, please contact us.
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Can I get money back?
No, you can’t. If you have any issues, please contact us.
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Can I cancel order?
No, you can’t cancel order. It’s a automate process, once order punch, license key will be electronically delivered to you in timeframe. If you have any issues, please contact us.
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Can I change my registered email address?
Yes. You can update your email address by logging in and editing your details in the "Profile" section.
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Can I get a GST Invoice for my purchases?
Yes. Crackkart provides B2B GST invoices. After creating your account, go to your Profile/Account Settings and update your GSTIN. All future invoices will automatically reflect your GST number, allowing you to claim input tax credit.
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Where is my license key?
You can always find your key on the website:
Login to your account.
Go to the "My Orders" section.
Click the "View Keys" button. Note: License keys are also written on your invoice along with a Batch ID.
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How do I retrieve lost or forgotten license keys for my clients?
You do not need to worry about losing physical cards. Simply log into your Crackkart reseller account and visit the "My Orders" section. All your purchased keys and details are permanently stored there for easy retrieval.
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How to change/update my personal details?
Log into your account, goto to Profile section, update here.
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How do I ensure my GST number is on the invoice?
You must update your GST number in your profile before making a purchase.
Log in to your account.
Go to the "Profile" section.
Update your GSTN.
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I forgot to add my GST number. Can I get a revised bill?
No. All invoices are automatically generated in real-time at the moment of purchase. Crackkart cannot revise or edit invoices once they are generated. Please ensure your profile is updated before you click "Buy Now."
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I registered but didn't get a free gift. Why?
Free gifts are only available during specific promotional time periods. You must register during those active periods to qualify. You can check your status by logging in and looking under "My Rewards."
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Where is my FREE Gift?
Please login and check My Rewards.
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How to see my old orders and invoices?
To view orders before 3 months, you can view old orders by entering the time period.
For example, if you want to see orders of January 2024, then go to My Orders, enter 01-01-2024 in Start Date and 31-01-2024 in End Date, you will get the orders of January.
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I am Dealer/reseller/retailer, can I get wholesale price?
Yes, register yourself and call us. You will get dealer rates only after login. Crackkart.com serves customers and dealers/wholesalers at different rates. Feel free to call us.
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I am dealer/reseller/retailer, can I add Dealer code/ Vendor ID (as provided by brand) in my profile?
Yes, dealer/reseller can add their Dealer code/ Vendor ID (as provided by brand) in Crackkart.com. Go to Menu > My Dealer Codes, add dealer code with each brand. You can use this code, while sending personalised message to customers.
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Where are My Renewals? How to track renewals?
You can see all current and upcoming renewals in Menu > My Renewals. You will see last month, current month and coming month renewals.
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How long does it take to receive my product key?
Delivery is automated and usually instant. You should receive your license key within a few seconds to a few minutes after a successful payment. You can also view your keys in the "My Orders" section of your account.
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Do you offer refunds or returns?
Due to the nature of digital goods (license keys), Crackkart has a strict no-return/no-refund policy. Please ensure you have selected the correct version and product before making a payment. If you have an issue with a key not working, you must contact support.
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How can I register as a reseller on Crackkart?
There is no separate "Reseller Application" form. You simply need to register an account on the website. Once registered, you can update your profile with your business details to start purchasing.
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Do you offer wholesale pricing?
Yes, Crackkart positions itself as a wholesaler and distributor. The prices listed on the site are generally highly competitive (wholesale rates). For extremely large bulk orders, you may contact their support team directly to discuss any potential "Schemes" or specific bulk deals.
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Can I buy keys to resell to my own clients?
Yes. Since the delivery is digital, you can purchase the key and forward the license details to your client. You can also print the invoice/key details from your "My Orders" dashboard to give to your customer.
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What happens if a key I sold to a client is invalid?
You will need to act as the bridge. Contact Crackkart support immediately with the batch ID and key details. They will verify the status of the key. Note that their strict no-refund policy still applies, so they will likely replace a defective key rather than refund it.
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Do you provide physical boxes or CD kits?
Most software products on Crackkart are digital-only (Email delivery). Unless specifically mentioned (like certain hardware or physical packs), you will receive the activation code electronically, not a physical box.
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